Last updated: July 19, 2026
This policy applies to candyiai.com and the Candy AI services that link to it. Product-specific notices shown during sign-up or purchase may provide additional details.
Information we may collect
Depending on the features you use, Candy AI may process account details, subscription and transaction records, messages you send to AI characters, character preferences, support requests, and technical information such as browser type, device data, IP address and basic usage events.
Please avoid sharing highly sensitive personal information in conversations. AI-generated responses can be inaccurate and should not be treated as professional advice.
How information may be used
- Provide, maintain and personalize AI companion features.
- Remember settings and conversation context when that feature is enabled.
- Process subscriptions, prevent abuse and secure accounts.
- Respond to support requests and communicate service updates.
- Understand reliability and improve product performance.
- Meet legal obligations and enforce our Terms of Service.
Service providers and disclosure
Information may be shared with vendors that support hosting, payments, analytics, communications, security and customer service. They should receive only the information needed to perform their services. Information may also be disclosed when required by law, to protect users or the service, or as part of a business transaction subject to appropriate safeguards.
Candy AI does not claim that personal conversations are published or sold as public content. Details about any optional model-improvement setting should be presented where that choice is offered.
Retention and security
Information should be retained only as long as needed for the purposes described above, including account operation, dispute resolution, safety and legal obligations. Candy AI uses administrative and technical safeguards designed to protect information, but no online system can guarantee absolute security.
Your choices
Depending on your location, you may have rights to access, correct, delete or obtain a copy of personal information, and to object to or restrict certain processing. You can also manage available account, cookie and communication preferences.
To submit a privacy request, email privacy@candyiai.com. We may need to verify your identity before completing a request.
Age and international use
Candy AI is intended for adults. Do not use the service if you do not meet the minimum age required by the service or by the law where you live. Information may be processed in countries with different data-protection rules, using safeguards where required.
Policy updates
We may update this policy as the service changes. The date above shows the latest revision. Material changes should be communicated through the service or another appropriate channel.