Create Your AI Companion

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Use the appropriate channel for account questions, billing, technical issues, feedback, privacy or business inquiries.

Response times vary. Do not include passwords, payment details or other highly sensitive information.

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Email Us

General & business inquiries:
hello@candyiai.com

Support

Need help with your account or subscription?
support@candyiai.com

Support Hours

Support response times depend on request volume and topic. Include enough context for the team to route your request.

Choose the Right Contact Channel

Account and billing

Use support@candyiai.com for sign-in, subscription, cancellation or payment questions. Include the account email and a concise description, but never email full card details or passwords.

Privacy and safety

Send data-access or deletion requests to privacy@candyiai.com. Report suspected unsafe output, exploitation or account abuse to safety@candyiai.com with only the context needed to investigate.

Business inquiries

Use hello@candyiai.com for partnerships and general business questions. Include the organization, purpose, relevant URL and preferred follow-up method so the request can be routed correctly.

For faster troubleshooting, note the device, browser, approximate time and steps that produced the issue. Do not send sensitive conversation content unless support specifically requests the minimum excerpt needed.